How Pagcor Apps Collects, Uses, and Protects Your Data

1. Introduction

pagcor apps ("we", "us", "our") is committed to protecting the privacy of every player who uses our online gaming and sports betting platform. This Privacy Policy sets out how we collect, use, store, and protect the personal information of users in the Philippines in accordance with the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations.

By registering for an account, accessing the platform through our website, or using our mobile app (available via the Download page), you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account on pagcor apps, we collect the personal information you submit through the registration process. This includes:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address in the Philippines (Manila, Quezon City, Cebu, Davao, or other locations)
• Email address and mobile number
• Government-issued ID (for KYC identity verification)
• Payment details used for PHP deposits and withdrawals, such as Philippine bank account information or local e-wallet identifiers

You may also provide additional information when contacting our support team, participating in promotions described on the Promotions page, or updating your account profile.

2.2 Information We Collect Automatically

When you access pagcor apps, our systems automatically collect certain technical and usage data, including:

Data Type	Examples	Purpose
Device Information	Device model, OS version, browser type	Platform optimisation and security
Connection Data	IP address, network type	Fraud detection and access security
Session Logs	Login times, pages visited, session duration	Account security monitoring
Transaction Records	PHP deposit/withdrawal history, bet records	Account management and compliance
Game Activity	Games played, slots spun, bets placed	Service delivery and responsible gaming tools

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Account creation and management: To register your account, verify your identity through KYC, and keep your account details up to date.
• Service delivery: To provide access to slots, live casino, sports betting, eBingo, online poker, and all other features available through the Game Lobby.
• Financial transactions: To process PHP deposits and withdrawals via Philippine banking channels and local e-wallets, and to maintain accurate records of your wallet balance.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent transactions, and other suspicious activity. OTP verification and SSL encryption are part of this process.
• Responsible gaming: To provide account tools that help you monitor and manage your gaming activity in line with the principles on our Responsible Gaming page.
• Customer support: To respond to your queries, process complaints, and assist with disputes.
• Platform improvement: To analyse how players use the platform in aggregate and improve the user experience over time.
• Legal compliance: To meet our obligations under Philippine law, including record-keeping requirements and cooperation with lawful authorities when required.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, we process your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, transaction records, and KYC information is necessary to provide you with the pagcor apps service.
• Consent: Where you have explicitly agreed to specific uses of your data, such as receiving platform updates or promotional communications.
• Legal obligation: We are required to retain certain records and share information with lawful authorities when legally mandated.
• Legitimate interests: For fraud detection, platform security, and improving our services, where these interests do not override your rights.

5. Sharing Your Information

5.1 Service Providers

We share your personal data with third-party service providers who assist us in operating the platform. These include payment processors who handle PHP transactions via Philippine banks and e-wallets, identity verification providers who support the KYC process, and technical infrastructure providers who host platform data. All third-party providers are bound by contractual obligations to handle your data securely and only for the purposes we specify.

5.2 Legal Disclosure

We may disclose your personal information to law enforcement, regulatory bodies, or courts in the Philippines when we are legally required to do so. We will only disclose the minimum information necessary to comply with a lawful request.

5.3 No Sale of Personal Data

pagcor apps does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used exclusively to provide and improve the pagcor apps service.

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law. Financial transaction records are kept for the minimum period required for legal and audit compliance. If you close your account and there are no outstanding obligations, we will delete or anonymise your personal data within a reasonable timeframe.

7. Security Measures

pagcor apps uses a combination of technical and organisational measures to protect your personal data:

• All data transmitted between your device and our servers is encrypted using SSL/TLS.
• Account logins are protected by OTP two-factor verification.
• Our platform infrastructure is monitored continuously for unusual access patterns and potential security threats.
• Access to personal data within our organisation is restricted to staff who need it to perform their duties.

While we take data security seriously, no online system can guarantee absolute protection. You are also responsible for keeping your own login credentials confidential and reporting any suspected unauthorised access to your account immediately.

8. Cookies and Tracking Technologies

8.1 How We Use Cookies

pagcor apps uses cookies and similar technologies to maintain your login session, remember your preferences, and help us understand how players use the platform in aggregate. The types of cookies we use include:

• Session cookies: Temporary cookies that keep you logged in while you use the platform. These expire when you close your browser.
• Preference cookies: Cookies that remember settings you have configured, such as display preferences.
• Analytics cookies: Aggregate, anonymised data about how pages are used. This helps us identify areas for improvement without identifying individual users.

8.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Note that disabling essential session cookies may affect your ability to log in or use certain platform features.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, as a data subject you have the following rights regarding your personal information held by pagcor apps:

• Right to be informed: You have the right to know what personal data we collect and how it is used, which this Privacy Policy provides.
• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can request that we correct inaccurate or incomplete data in your account.
• Right to erasure: In certain circumstances, you can request the deletion of your personal data. This may be limited where we have legal obligations to retain records.
• Right to object: You can object to the processing of your data where we rely on legitimate interests as the legal basis.
• Right to data portability: You can request your personal data in a structured, commonly used format.

To exercise any of these rights, contact our support team through the Help Centre inside your pagcor apps account. We will respond to all data subject requests within a reasonable timeframe.

10. Children and Minors

pagcor apps is strictly for adults aged 21 years and above. We do not knowingly collect personal information from anyone under this age. If we discover that a minor has registered on the platform, that account will be closed and any associated data will be deleted. If you believe a minor has registered, please contact support immediately through the Help Centre.

11. Changes to This Privacy Policy

pagcor apps may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the revision date at the top of this page. Continued use of the platform after changes are published means you accept the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a concern related to your personal data, you can reach our support team through the Help Centre inside your account. Alternatively, visit the About Us page for more information about the platform.